Project and Equipment Support

Engineering support from brief to production

Our project team develops the equipment configuration, plans product and film trials, and coordinates line interfaces, commissioning and operator training. We provide English-language project support and remote video technical guidance, with service arrangements planned around your equipment and destination.

The steps below show how we take your application from the initial brief through quotation, build, pre-shipment checks and production support. We select the steps and deliverables to suit the project.

1. Enquiry

You describe the product, the pack you want and the output you need. Our engineering team replies with clarifying questions and, where possible, the packaging routes worth comparing.

• You provide: product description, pack photo or drawing, target fill and output, destination
• Outcome: a shortlist of routes, or a list of information still needed

2. Application review

The product behavior, pack specification and site information are reviewed against the candidate routes. This is where the dosing method, lane count or wrapping style is proposed and any doubts about the product are identified.

• You provide: material details, packaging material specifications, layout and utilities
• Outcome: a proposed route and configuration, and a decision on whether a sample test is needed

3. Sample test, where needed

A test with your product and packaging material answers questions a specification sheet cannot, such as how a sticky powder flows or how a new laminate seals. Samples are sent only after the quantity and address have been agreed.

• You provide: representative product and packaging samples, and the questions the test must answer
• Outcome: a test record with the conditions, settings and observations

4. Configuration and quotation

The quotation is the document that defines the project. Read it for scope as well as price. It should state:

• Model and configuration revision
• Included units, optional items and anything still subject to review
• Formats covered and the change parts supplied for each
• Any performance statement with the product, pack and conditions it applies to
• Electrical supply, compressed air and other utilities required
• Checks before shipment and how they are recorded
• Documentation supplied and its language
• Packing, shipping terms and delivery timing
• Installation, training and support arrangements and their costs
• Recommended spare and wear parts
• Price and payment terms

5. Build and pre-shipment checks

Agree in the quotation how the machine is checked against the agreed configuration before it leaves: whether the check includes a run with your product and packaging material, whether you attend in person, by video or through a report, and what measurements are recorded. Supplying enough film, pouches, cartons or labels for the check is often the buyer's responsibility and should be planned early.

6. Packing, shipping and documents

Confirm the shipping terms, the consignee and the documents your importer needs well before dispatch. Keep the packing list with the machine so parts, tools and spares can be checked against it on arrival.

• You provide: consignee details, destination port or site, import document requirements
• Confirmed: packing method, shipping terms, the document list and who arranges each part of transport

7. Installation and commissioning

Our engineers plan site readiness and commissioning with your installation team. We review machine positioning, utility connections and line interfaces, then guide setup with packaging material first and product next. We review each approved format with your operators and record the settings and acceptance checks in the commissioning plan.

8. Operator and maintenance training

Training covers running the machine, changing formats, cleaning and routine maintenance for the configuration supplied. Name the people who will operate and maintain the equipment so the training can be planned around them.

9. Spare parts and wear parts

Sealing jaws, cutters, belts, suction cups and similar parts wear with use. Agree a recommended spare parts list with the quotation and decide which items to keep on site from the start.

10. Questions after start-up

Our technical team uses the model, serial number, alarm message and a short video to diagnose a question or fault. Include what changed before the stop and the product and format running. We review the next troubleshooting steps, settings or parts with your maintenance team.

Services for cartoning machines

A cartoning machine follows the same project steps, but three things make its support more project-specific than a single packaging machine. Its product infeed has to deliver your product in a consistent orientation and count, every carton size needs its own change parts, and it is connected to the machine before it and the equipment after it.

• Installation and commissioning: our engineers coordinate the cartoner’s transfer heights and control signals with your upstream feeder and downstream equipment. We guide trials with flat carton blanks and product, review settings for each approved carton size, and support your operators through setup and restart checks.
• Operator training: loading the carton magazine, changing carton sizes, setting leaflet folding where it is fitted, adjusting tuck-in or glue closing, cleaning, and clearing common stops for the configuration supplied.
• Change parts: each carton size needs parts for the carton chain, product buckets and folding guides. List every carton size and product count so these parts and the changeover steps are included in the quotation.
• Spare and wear parts: suction cups that pick the flat blank wear in normal use. Agree the recommended spare parts list for the configuration with the quotation and decide which items to keep on site.
• Support after start-up: our engineers review the model, serial number, alarm message and photos or video of the stop, then guide troubleshooting and parts identification with your maintenance team.

See installation and training planning for site preparation, spare and change parts for what to send with a parts request, and automatic cartoning machines for the configurations and how they work.